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When to outsource sales

Jeffrey Plaggenburg
Jeffrey PlaggenburgSales & Marketing Strategist

At some point you hit the ceiling. You cannot bring in more clients because your days are full. You want to grow but you cannot do it alone. Then you have three options: keep doing it yourself, hire someone, or outsource it.

Each has upsides and downsides. And the right choice depends on your situation.

Option 1: keep doing it yourself

Upside: nobody knows your business better than you. You sell with conviction. You keep the most control.

Downside: your growth is capped by your own hours. If you are not selling, nobody is. And you get tired, because you also handle delivery, admin and strategy.

This works until your capacity is full. Then you have to choose.

Option 2: hire someone

Upside: you have someone on the team working on sales full time. They learn the business, build relationships and grow with you.

Downside: it costs 3,000 to 5,000 euro a month in salary. Plus recruitment, onboarding and training. For the first three months that person brings in nothing. And if it does not click, you start over.

This works when you have a proven sales process you can hand over, enough leads to keep someone busy, and the ability to carry the risk.

Option 3: bring in a partner

Upside: you share the risk. A commercial partner works on a retainer, often combined with a performance component. They bring experience you do not have in house. They look at the whole picture: offer, marketing and sales.

Downside: it costs money. And you have to find someone you trust and who fits. Not every partner is a good one.

This works when you know there is more in it commercially but you lack the time, the knowledge or the team to get at it yourself. When you need someone who does not only advise but builds along with you.

How to choose

Ask yourself three questions. Do I have a proven sales process I can hand over? If not, start with a partner who helps you build one. Do I have enough leads to keep someone busy full time? If not, fix the marketing problem first. Can I carry the financial risk of an employee? If not, start with a partner on a retainer.

There is no universal answer. But there is an answer for your situation. And it starts with looking honestly at where you are now.

The thing that matters most

Whichever option you pick, it starts with a sharp offer, a working funnel and a sales process that holds up. Without that foundation, no employee and no partner will move you forward. Fix the foundation first. The rest follows.